Improving client service
The Office of Liquor and Gaming Regulation (OLGR) is committed to optimising the level of service provided to its clients and is currently working on a number of initiatives to enhance the quality of that service is provided. A central element of OLGR’s commitment has been the adoption of a ‘Client Service Charter’. The objective of the charter is to ensure clients are aware of the service standards we aim to achieve. The charter also makes it known that feedback is welcomed from clients. Feedback is a valuable tool for us to identify what we do well and what we can do better, enabling us to implement necessary improvement processes. A dedicated feedback email (PDF 515 K) address has been created and is included in the charter. This is supported by a feedback management process that will ensure client feedback is appropriately addressed. It is intended a review of the charter will be undertaken six months after implementation. Accordingly client feedback in relation to the charter itself is also welcomed.Last reviewed 13 August 2010