Gambling related exclusions
Exclusions offer the option of banning a patron from specific gambling providers, gambling products or services. Exclusion provisions are aimed at supporting patrons who are, or who are at risk of, engaging in problem gambling behaviours.
An exclusion can be either requested by a patron (self-exclusion) or directed by a gambling provider (venue-initiated exclusion).
It is the responsibility under legislation of all gambling providers (excluding Lotteries, Bingo and Charitable and Non-Profit) to actively enforce exclusion procedures with patrons. Gambling providers are obliged to provide assistance to patrons who present for self-exclusion and to follow through with the exclusion process. A fact sheet for key requirements for exclusion laws is available (PDF 85 K).
Gambling venues have a number of required forms and documents that must be referred to when undertaking an exclusion. Flowcharts that help to outline the forms and documents requried are available for the self-exclusion process (PDF 40 K), the venue initiated exclusion process (PDF 30 K), and the revocation process (PDF 40 K). Each form and document is also available for download below.
Exclusions Forms
- Form 3A - Self-Exclusion Notice (PDF 70 K)
This form is used to start the exclusion process by a person who wants to self-exclude. It is given to a gambling provider by a person who wants to exclude from that venue. - Form 3B - Self-Exclusion Order (PDF 75 K)
The self-exclusion order is given by a licensee of a venue to a person who has presented them with a self-exclusion notice. - Form 3C - Revocation Notice - Self-Exclusion Order (PDF 70 K)
The revocation notice – self-exclusion order is given by a person who has received a self-exclusion order to a gambling provider. The application can only be made either 24 hours after a self-exclusion order has been lodged, or 1 year after the self-exclusion order has commenced. If the gambling provider does not respond within 28 days, the exclusion is automatically revoked (ended). If the gambling provider believes the person is a problem gambler then they may give the person an exclusion direction. - Form 3D - Exclusion Direction (PDF 80 K)
An exclusion direction is given to a person by a gambling provider if they believe on reasonable grounds that the person is problem gambler. An information notice – exclusion direction (Form 3i) and a list of Gambling Help Services (PDF 100 K) should be given to the person at the same time the exclusion direction is served. A person can appeal to have an Exclusion Direction revoked with the Queensland Civil and Administrative Tribunal. - Form 3E - Application to Revoke Exclusion Direction (PDF 70 K)
The application to revoke an-exclusion direction is given to a gambling provider by a person who has received an exclusion direction and wishes to no longer be excluded. The application can only be submitted 1 year after the self-exclusion order has commenced, and may only be made once per year commencing on the anniversary of the day the exclusion direction was given. If a gambling provider does not respond to the application within 28 days, the exclusion direction remains in force. The excluded person may then appeal the decision to the Queensland Civil and Administrative Tribunal. - Form 3F - Revocation Notice - Exclusion Direction (PDF 60 K)
The revocation notice – exclusion direction is given to a person who has submitted application to revoke exclusion direction Form 3E to a gambling provider within 28 days. The form formally advises the excluded person that their exclusion has been revoked. The form should be accompanied by conditions of re-entry Form 3p. - Form 3G - Register of Excluded Persons (PDF 60 K)
Gambling providers are required to keep a register of excluded persons under the legislation. Gambling providers record the persons excluded from their venue and the type of exclusion on this form. - Form 3H - Notice of Contravention (PDF 80 K)
A gambling provider gives the Notice of Contravention to the Executive Director of the Office of Liquor and Gaming Regulation if a person who is subject to a self-exclusion order or an exclusion direction has breached their exclusion. - Form 3I - Information Notice - Exclusion Direction (PDF 60 K)
The information notice – exclusion direction is given to a person at the same time that an exclusion direction is served to that person. It provides information about why the exclusion direction is being served and how the person can appeal the exclusion direction. - Form 3J - Information Notice - Refusal to Revoke an Exclusion Direction (PDF 70 K)
The information notice – refusal to revoke an exclusion is given by a gambling provider to a person who has applied to the gambling provider to revoke an exclusion direction (Form 3E). It provides information about why the gambling provider refused to revoke the exclusion direction affecting the person, and provides information about how the decision may be appealed. - Form 3(p) - Conditions of re-entry (PDF 35 K)
This draft form can be used when a gambling provider is considering whether to revoke an exclusion order. The conditions of entry are issued with a revocation notice – exclusion direction (Form 3F) would constitutes the terms and conditions under which the gambler is allowed to enter a venue or participate in a gambling product. NOTE: this form requires modification by the gambling provider. - Form 3(q) - Consent to monitor gambling activities (PDF 30 K)
This form can be used by a gambling provider as part of an active monitoring program. See the responsible gambling resource manual for more information. - Form 3R - Report on Excluded Persons (PDF 75 K)
This form must be completed by gambling providers and given to the Office of Liquor and Gaming Regulation when instructed. It is also possible to lodge Form 3R online during the returns period. Please be aware of announcements from OLGR and your peak body relating to completing Form 3R.
Key features of the gambling exclusions laws are:
- a duty is created for gambling providers to exclude a patron when the patron requests to be self-excluded
- the legislation gives gambling providers the authority, but not a duty, to initiate exclusions (venue-initiated exclusions)
- penalties can be imposed on gambling providers, employees and patrons for not complying with the legislation
- contact details of counselling services are to be provided to patrons who are excluded
- venue initiated exclusions remain in place for five years unless a written application is made to the venue and the gambling provider agrees to revoke the order. Applications can only be made once in any twelve month period
- self-exclusions remain in place for five years and cannot be revoked within 12 months of first being initiated, unless a revocation order is submitted in the 24 hour cooling off period
- with the permission of the patron, the gambling provider may, as a condition of re-entry, actively monitor identified problems against agreed risk indicators
- when a gambling provider decides to exclude a person or refuse an application for re-entry by an excluded person, the person may make an appeal to the Queensland Civil and Administrative Tribunal
- gambling providers are required to keep a register of exclusions
- gambling providers are required to send periodic reports to the Office of Liquor and Gaming Regulation on exclusions notices, orders and directions, and revocation notices
- gambling providers are required to notify the Office of Liquor and Gaming Regulation as soon as practicable of any contravention of orders and directions.
Last reviewed 24 December 2010