Responsible gambling
Resources
All responsible gambling publications, forms, guidelines and references, as well as links to related websites, can be found in this area.
Strategy and Policy documents
Policy Direction for Gambling in Queensland (April 2000) (PDF 55 K)
Queensland Responsible Gambling Strategy (February 2002) (PDF 380 K)
Responsible Gambling Advisory Committee Annual Reports
Responsible Gambling Advisory Committee Annual Reports 2001 (PDF 230 K)
Responsible Gambling Advisory Committee Annual Reports 2002 (PDF 1,745 K)
Responsible Gambling Advisory Committee Annual Reports 2004 (PDF 1,385 K)
Responsible Gambling Advisory Committee Annual Reports 2005 (PDF 335 K)
Responsible Gambling Advisory Committee Annual Reports 2006 (PDF 1,610 K)
Responsible Gambling Advisory Committee Annual Reports 2007 (PDF 950 K)
Responsible Gambling Advisory Committee Annual Reports 2008 (PDF 2,570 K)Responsible Gambling Code of Practice
Responsible Gambling Resource Manual
Several new relevant sections of the Resource Manual have been developed which are relevant for all sectors of the gambling industry. These are:
Practice 6 Advertising & Promotions for all industry sectors (PDF 1,945 K)
Responsible Gambling Signage for all industry sectors (PDF 505 K)
Gambling Help Services (PDF 2,700 K)
Hotels
Hotels Resource Manual 2006 (PDF 1,240 K)
Hotels - Mission Statement 2006 (Word 30 K)
Hotels - Form 1a Responsible Gambling (House) Policy 2006 (Word 90 K)
Hotels - Form 1b Player Information Guide 2006 (Word 1,935 K)
Hotels - Form 2a Community Network Register 2006 (Word 140 K)
Hotels - Form 2b Complaint Resolution Procedures 2006 (Word 130 K)
Hotels - Form 2c Register of Gambling-Related Complaints 2006 (Word 130 K)
Hotels - Form 2d Complaints and Actions Register 2006 (Word 140 K)
Hotels - Form 2e Register of Training Form 2006 (Word 135 K)
Hotels - Form 5a Financial Transactions Policy 2006 (Word 135 K)
Hotels - Form 6a Advertising and Promotions Guideline 2006 (Word 175 K)
Clubs
Clubs Resource Manual 2006 (PDF 1,235 K)
Clubs - Mission Statement 2006 (Word 25 K)
Clubs - Form 1a Responsible Gambling Policy 2006 (Word 110 K)
Clubs - Form 1b Player Information Guide 2006 (Word 205 K)
Clubs - Form 2a Complaint Handling Procedure 2006 (Word 185 K)
Clubs - Form 2b Gambling Issues Register 2006 (Word 185 K)
Clubs - Form 2c Register of Training Form 2006 (Word 190 K)
Clubs - Form 2d Responsible Gambling Employee Support Policy 2006 (Word 220 K)
Clubs - Form 5a Financial Transactions Policy 2006 (Word 185 K)
Clubs - Form 6a Advertising and Promotions Guideline 2006 (Word 170 K)
Clubs - Volunteers Guide 2006 (PDF 710 K)
Casinos
Casino Resource Manual 2006 (PDF 5,045 K)
Casino - Mission Statement 2006 (Word 25 K)
Casino - Form 1a Responsible Gambling Policy 2006 (Word 110 K)
Casino - Form 1b Player Information Guide 2006 (Word 100 K)
Casino - Form 2a Responsible Gambling Incident Report 2008 (Word 280 K)
Casino - Form 2b Complaint Handling Procedure 2008 (Word 30 K)
Casino - Form 2c Register of Training 2008 (Word 50 K)
Casino - Form 5a Financial Transactions Policy 2008 (Word 30 K)
Casino - Form 6a Advertising and Promotions Guidelines 2006 (Word 245 K)
UNiTAB
UNiTAB Resource Manual 2006 (PDF 1,135 K)
UNiTAB - Mission Statement 2006 (Word 25 K)
UNiTAB - Form 1a Responsible Gambling Policy 2006 (Word 95 K)
UNiTAB - Form 1c Important Information Notice 2006 (Word 45 K)
UNiTAB - Form 2a Responsible Gambling Complaints Incidents Report 2006 (Word 125 K)
UNiTAB - Form 2b Register of Training 2006 (Word 115 K)
UNiTAB - Form 6a Advertising and Promotions Guideline 2006 (Word 170 K)
Keno
Keno Resource Manual 2006 (PDF 595 K)
Keno - Form 1a Responsible Gambling Policy 2006 (Word 65 K)
Keno - Form 2a Complaint Resolution Procedures 2006 (Word 460 K)
Keno - Form 2b Register of Complaints and Actions 2006 (Word 60 K)
Keno - Form 5a Financial Transactions Policy 2006 (Word 55 K)
Keno - Form 6a Advertising and Promotions Guideline 2006 (Word 170 K)
Racing
Racing Resource Manual 2006 (PDF 700 K)
Racing - Mission Statement 2006 (Word 25 K)
Racing - Form 1a Responsible Gambling Policy 2006 (Word 195 K)
Racing - Form 2a Complaint Resolution Procedures 2006 (Word 185 K)
Racing - Form 2b Register of Complaints and Actions 2006 (Word 200 K)
Racing - Form 2c Register of Training 2006 (Word 195 K)
Racing - Form 3a Pathways and Protocols for Exclusion 2006 (Word 2,995 K)
Racing - Form 3b Application for Self-Exclusion 2006 (Word 190 K)
Racing - Form 3c Gambling Incident Report 2006 (Word 185 K)
Racing - Form 3d Register for Self-Exclusion 2006 (Word 185 K)
Racing - Form 5a Financial Transactions Policy 2006 (Word 185 K)
Racing - Form 6a Advertising and Promotions Guideline 2006 (Word 170 K)
Lotteries
Lotteries Resource Manual 2006 (PDF 5,805 K)
Lotteries - Responsible Gambling Statement 2006 (Word 30 K)
Lotteries - Form 1a Responsible Gambling Code of Practice 2006 (PDF 305 K)
Lotteries - Form 1b Responsible Play Sign 2006 (PDF 110 K)
Lotteries - Form 1c Responsible Play Brochure 2006 (PDF 350 K)
Lotteries - Form 1d Responsible Play Guide 2006 (PDF 755 K)
Lotteries - Form 2a Complaint Handling Charter 2006 (PDF 55 K)
Charitable & Non-Profit
Charitable & Non-Profit Resource Manual 2006 (PDF 525 K)
C&NP - Form 1a Responsible Gambling Policy 2006 (Word 110 K)
C&NP - Form 1b Player Information Guide 2006 (Word 95 K)
C&NP - Form 2a Gambling Help Service Contacts 2006 (Word 95 K)
C&NP - Form 2b Complaint Handling Procedures 2006 (Word 95 K)
C&NP - Form 2c Register of Complaints and Actions 2006 (Word 95 K)
C&NP - Form 2d Register of Training Form 2006 (Word 100 K)
C&NP - Form 5a Financial Transactions Policy 2006 (Word 95 K)
C&NP - Form 6a Advertising and Promotions Guideline 2006 (Word 170 K)
Bingo
Bingo Resource Manual 2006 (PDF 680 K)
Bingo - Form 1a Responsible Gambling Policy 2006 (Word 70 K)
Bingo - Form 1b Player Information Guide 2006 (Word 85 K)
Bingo - Form 2a Complaint Resolution Procedures 2006 (Word 60 K)
Bingo - Form 2b Register of Complaints and Actions 2006 (Word 60 K)
Bingo - Form 2c Register of Training 2006 (Word 65 K)
Bingo - Form 3a Pathways and Protocols for Exclusions 2006 (Word 2,875 K)
Bingo - Form 3b Application for Self-Exclusion 2006 (Word 60 K)
Bingo - Form 3c Register of Exclusion 2006 (Word 65 K)
Bingo - Form 5a Financial Transactions Policy 2006 (Word 60 K)
Bingo - Form 6a Advertising and Promotions Guideline 2006 (Word 170 K)
Quick guides
Bookmakers Quick Guide (PDF 370 K)
Charitable and Non-Profit Gaming Quick Guide (PDF 440 K)
Exclusion forms
Form 3A – Self-exclusion Notice (PDF 70 K)
Form 3B – Self-exclusion Order (PDF 70 K)
Form 3C – Revocation Notice – Self-exclusion Order (PDF 70 K)
Form 3D – Exclusion Direction (PDF 80 K)
Form 3E – Application to Revoke Exclusion (PDF 70 K)
Form 3F – Revocation Notice – Exclusion Direction (PDF 60 K)
Form 3G – Register of Excluded Persons (PDF 60 K)
Form 3H – Notice of Contravention of Self-exclusion Order/Exclusion Direction (PDF 80 K)
Form 3(I) – Information Notice – Exclusion Direction (PDF 60 K)
Form 3J – Information Notice – Refusal to Revoke an Exclusion Direction (PDF 60 K)
Form 3K – Self-exclusion Flowchart (PDF 40 K)
Form 3L – Venue Exclusion Flowchart (PDF 30 K)
Form 3M – Revocation Process Flowchart (PDF 40 K)
Form 3N – Risk Indicators for Use by Gambling Industry (PDF 40 K)
Form 3(O) – Conditions of Entry/Participation (PDF 25 K)
Form 3P – Conditions of Re-entry (PDF 30 K)
Form 3Q – Consent to Monitor my Gambling Activities (PDF 30 K)
Gambling Help Services Contact Guidelines for Creating Links with gambling venues (PDF 260 K)
Gambling Providers Contact Guidelines for Creating Links with Gambling Help Services (PDF 215 K)
Responsible Gambling Teaching Resource Kit
The Responsible Gambling Teaching Resouce Kit includes:
Idea Sheets
Youth media campaign (PDF 350 K)
Gaming machines are big business (PDF 170 K)
Responsible gambling Melbourne Cup style (PDF 315 K)
Overhead transparencies
OHT 1 - Chance vs skill (PDF 50 K)
OHT 2 - What is gambling? (PDF 50 K)
OHT 3 - Chronology: Gambling in Queensland (PDF 125 K)
OHT 4 - Bully bookies 1 (PDF 170 K)
OHT 5 - Bully bookies 2 - Students threatened (PDF 370 K)
OHT 6 - Conflict Mode Instrument (PDF 55 K)
OHT 7 - What's your style? (PDF 55 K)
OHT 9 - Know the score part 1 (PDF 215 K)
OHT 10 - Know the score part 2 (PDF 145 K)
OHT 11 - Know the score part 3 (PDF 255 K)
OHT 12 - Place a bet or join in the show via the TV remote (PDF 200 K)
OHT 13 - Teens buying trouble (PDF 1,315 K)
OHT 14 - Dial a debt (PDF 385 K)
OHT 14b - Dial a debt: Lifelong debt is only a click away (PDF 220 K)
OHT 15 - Queensland Gaming machines (PDF 155 K)
OHT 16 - Pokies: the facts (PDF 60 K)
OHT 17 part 1 - Gaming machines are big business (PDF 300 K)
OHT 17 part 2 - Gaming machines are big business (PDF 300 K)
OHT 18 - Gaming machines are big business - It's written in the stars (PDF 265 K)
OHT 19 - Ring the changes (PDF 255 K)
OHT 20 - Ripple effect (PDF 55 K)
OHT 21 - Record punt on Cup (PDF 165 K)
OHT 22a - Dream-Makers (PDF 175 K)
OHT 22b - Dream-makers (PDF 210 K)
OHT 23 - What is responsible gambling? (PDF 60 K)
OHT 24 - What is problem gambling? (PDF 60 K)
OHT 25 - Gambling really is for losers (PDF 395 K)
OHT 26 - Wouldn't it be unlikely (PDF 70 K)
OHT 27 - Stakes are high for pro gamblers (PDF 360 K)
Resource sheets
Resource Sheet 1 - Well, is it gambling or not? (PDF 60 K)
Resource sheet 2a - The games we play (PDF 55 K)
Resource sheet 2b - Gambling questionnaire (PDF 60 K)
Resource sheet 3 - Some history 3 (PDF 45 K)
Resource sheet 4 - Changes and continuities (PDF 100 K)
Resource sheet 5 - Adult population by gambling group (PDF 80 K)
Resource sheet 5a - Adult population by gambling group 2003-2004 (PDF 160 K)
Resource sheet 6 - Non-problem gambling and low risk gambling (PDF 65 K)
Resource sheet 6a - Recreational gambling 2003-2004 (PDF 140 K)
Resource sheet 7 - Problem gambling and moderate risk gambling (PDF 65 K)
Resource sheet 7a - Low risk and moderate risk gambling 2003-2004 (PDF 145 K)
Resource sheet 7b - Problem gambling 2003-2004 (PDF 120 K)
Resource sheet 8 - Correlates and problem gambling (PDF 60 K)
Resource sheet 8a - Problem gambling comorbidities 2003-2004 (PDF 330 K)
Resource sheet 9 - Help seeking behaviour (PDF 50 K)
Resource sheet 9a - Help seeking behaviour #2 (PDF 130 K)
Resource sheet 9b - Gambling activity (PDF 165 K)
Resource sheet 9c - Regional variations (PDF 130 K)
Resource sheet 10 - Constructing a consequence wheel (PDF 65 K)
Resource sheet 11 - Definitions of health (PDF 75 K)
Resource sheet 12 - The dimensions of health (PDF 50 K)
Resource sheet 13 - Choices (PDF 80 K)
Resource sheet 14 - ADEPT (PDF 40 K)
Resource sheet 15 - It takes some skill (PDF 50 K)
Resource sheet 16- What's your style (PDF 50 K)
Resource sheet 17 - Conflict resolution plan (PDF 50 K)
Resource sheet 18 - Designing a poster (PDF 60 K)
Resource sheet 19 - KWL strategy youth gambling (PDF 70 K)
Resource sheet 20 - KWL strategy adult gambling (PDF 70 K)
Resource sheet 21 - Queensland Gaming Machines (PDF 75 K)
Resource sheet 22 - Blow up the pokies (PDF 45 K)
Resource sheet 23 - Scenarios (PDF 70 K)
Resource sheet 24 - Consequence of gambling (PDF 115 K)
Resource sheet 25 - Different perspectives on gambling (PDF 100 K)
Resource sheet 26 - Taking a punt (PDF 50 K)
Resource sheet 27 - KWL strategy (PDF 40 K)
Resource sheet 28 - Cup Day (PDF 40 K)
Resource sheet 29 - Have fun and play responsibly (PDF 995 K)
Resource sheet 30 - $5 Scratch-It Casket Game (750,000 tickets) (PDF 110 K)
Resource sheet 31 - 1000 squares (PDF 80 K)
Resource sheet 32 - True/False Quiz (PDF 70 K)
Resource sheet 33 - True/False Quiz (PDF 70 K)
Resource sheet 34 - Frequency table (PDF 75 K)
Resource sheet 37 - True/False Quiz (PDF 75 K)
Resource sheet 38 - Lotto: Are some numbers lucky? (PDF 100 K)
Resource sheet 39 - Results for Australia's Saturday Gold Lotto 2004 (PDF 155 K)
Resource sheet 40 - Frequency table of results (PDF 95 K)
Resource sheet 41 - How Government is fighting problem gambling (PDF 130 K)
Resource sheet 42 - Achievement update (PDF 465 K)
Resource sheet 43 - Know your limit, play within it (PDF 115 K)
Resource sheet 44 - Number sequences (PDF 170 K)
Resource sheet 46 - True/False Quiz (PDF 70 K)
Education modules
HPE Module (PDF 1,805 K) - Gambling and Health: Communication Skills (Level 5)
HPE Module (PDF 325 K) - Gambling Minimising Health Risks (Level 6)
The Arts Module (PDF 775 K) - In control: Taking responsible risks (Level 4)
Maths Module (PDF 130 K) - What chance do I have? (Level 3)
Maths Module (PDF 145 K) - Should I or shouldn't I? (Level 4)
Maths Module (PDF 125 K) - What are my chances? (Level 5)
Maths Module (PDF 125 K) - What are the odds? (Level 6)
Senior Mathematics A Responsible Gambling Education Module (PDF 615 K)
Senior Mathematics B Responsible Gambling Education Module (PDF 695 K)
Population Surveys
Queensland Household Gambling Survey 2008-09
Fact Sheet 1 (2008-09) - Gambling participation (PDF 600 K)
Fact Sheet 2 (2008-09) - Gambling group estimates (PDF 590 K)
Fact Sheet 3 (2008-09) - Gambling groups in Queensland regions (PDF 590 K)
Fact Sheet 4 (2008-09) - Gambling participation of recreational and at-risk groups (PDF 595 K)
Fact Sheet 5 (2008-09) - Gambling behaviours (PDF 610 K)
Fact Sheet 6 (2008-09) - Recreational gambling (PDF 550 K)
Fact Sheet 7 (2008-09) - Low risk and moderate risk gambling (PDF 560 K)
Fact Sheet 8 (2008-09) - Problem gambling (PDF 555 K)
Fact Sheet 9 (2008-09) - Methodology and interpretation (PDF 550 K)
Queensland Household Gambling Survey 2006-07
Queensland Household Gambling Survey 2006-07 (PDF 540 K)
Fact Sheet 1 (2006-07) - Gambling group estimates (PDF 165 K)
Fact Sheet 2 (2006-07) - Recreational Gambling (PDF 120 K)
Fact Sheet 3 (2006-07) - Low risk and Moderate risk gambling (PDF 120 K)
Fact Sheet 4 (2006-07) - Problem Gambling (PDF 125 K)
Fact Sheet 5 (2006-07) - Problem gambling co-morbidities (PDF 235 K)
Fact Sheet 7 (2006-07) - Gambling Activity (PDF 160 K)
Fact Sheet 8 (2006-07) - Regional Variations (PDF 135 K)
Queensland Household Gambling Survey 2003-04
Queensland Household Gambling Survey 2003-04 (PDF 895 K)
Fact Sheet 1 (2003-04) - Gambling group estimates (PDF 265 K)
Fact Sheet 2 (2003-04) - Recreational Gambling (PDF 210 K)
Fact Sheet 3 (2003-04) - Low risk and Moderate risk gambling (PDF 225 K)
Fact Sheet 4 (2003-04) - Problem Gambling (PDF 215 K)
Fact Sheet 5 (2003-04) - Problem gambling co-morbidities (PDF 365 K)
Fact Sheet 7 (2003-04) - Gambling Activity (PDF 260 K)
Fact Sheet 8 (2003-04) - Regional Variations (PDF 220 K)
Queensland Household Gambling Survey 2001
Queensland Household Gambling Survey 2001 (PDF 410 K)
Fact Sheet 1 (2001) - Estimated Queensland Adult Population by Gambling Group (PDF 40 K)
Fact Sheet 2 (2001) - Non-Problem and Low Risk Gambling (PDF 40 K)
Fact Sheet 3 (2001) - Problem Gambling and Moderate Risk Gambling (PDF 40 K)
Fact Sheet 4 (2001) - Correlates and Problem Gambling (PDF 40 K)
Industry Surveys
2008 Survey of Gaming Machine Venues
Fact sheet - hotel sector (2008) (PDF 555 K)
Fact sheet - club sector (2008) (PDF 555 K)
Fact sheet - regional contribution (2008) (PDF 555 K)
Fact sheet - responsible gambling (2008) (PDF 560 K)
Fact sheet - time series data (2003-2008) (PDF 550 K)Fact sheet - methodology (2008) (PDF 555 K)
2007
Results of the 2007 Queensland Survey of Operational Machine Gaming Sites (PDF 1,925 K)
Fact Sheet for the Hotel Sector (2007) (PDF 380 K)
Fact Sheet for the Club Sector (2007) (PDF 380 K)
2006
Results of the 2006 Queensland Survey of Operational Machine Gaming Sites (PDF 3,460 K)
Fact Sheet for the Hotel Sector (2006) (PDF 130 K)
Fact Sheet for the Club Sector (2006) (PDF 130 K)
2005
Results of the 2005 Queensland Survey of Operational Machine Gaming Sites (PDF 3,480 K)
Fact Sheet for the Hotel Sector (2005) (PDF 135 K)
Fact Sheet for the Club Sector (2005) (PDF 135 K)
2004
Results of the 2004 Queensland Survey of Operational Machine Gaming Sites (PDF 1,805 K)
Fact Sheet for the Hotel Sector (2004) (PDF 30 K)
Fact Sheet for the Club Sector (2004) (PDF 30 K)
2003
Results of the 2003 Queensland Survey of Operational Machine Gaming Sites (PDF 1,875 K)
2002
Results of the 2002 Queensland Survey of Operational Machine Gaming Sites (PDF 1,025 K)
Responsible Gambling Research Reports
Attitudes towards Money (PDF 500 K)
Responsible Gambling Strategy for Older Queenslanders (PDF 1,915 K)
The Impact of Self-Awareness and Physiological Arousal on EGM Gambling Behaviour (PDF 1,055 K)
Gambling and Problem Gambling among the Chinese (PDF 1,335 K)
The Virtual Jackpot! The Socio-Cultural Context of Youth Gambling - Phase1 (PDF 1,270 K)
Other Research Reports
Summary Report Pre-commitment Card-Based Gaming Trials - Sandgate and Redcliffe (2009) (PDF 185 K)
Pre-commitment Card-Based Gaming Trial - Sandgate (2009) (PDF 6,815 K)
Pre-commitment Card-Based Gaming Trial - Redcliffe (2009) (PDF 5,130 K)
Change in Note Acceptors Policy Evaluation (2003) (PDF 150 K)
Short Anaylsis of Queensland and Australian Gambling Statistics - An Update (2003) (PDF 215 K)
The Problem Gambling Prevalence Survey 2002 (PDF 210 K)
The Games People Play (2005) (PDF 695 K)
The Impact of the Introduction of Gaming Machines on Charitable Fundraising (1995) (PDF 95 K)
Related sites
The following organisations provide gambling related information or services.
Queensland
QCOSS - Queensland Council of Social Service Inc
www.qcoss.org.au
Victoria
Problem Gambling - Victoria
www.problemgambling.vic.gov.au
Tasmania
Dept of Health and Human Services - Tasmania Gambling Support Bureau http://www.dhhs.tas.gov.au/health__and__wellbeing/gambling
Commonwealth Government Productivity Commission
www.pc.gov.au
Department of Family and Community Services
www.facs.gov.au
New Zealand
Dept of Internal Affairs
www.gaming.dia.govt.nz
International
International Association of Gaming Regulators
www.iagr.org
The following sites contain information and resources that may be helpful when studying gambling in the classroom.
Powerhouse Museum: Gambling - Calculating the Risk
www.powerhousemuseum.com/gambling
Probability
exploringdata.cqu.edu.au/probabil.htm
Annenberg Media: Math in Daily Life - Playing to Win www.learner.org/exhibits/dailymath/playing.html
Alberta Alcohol and Drug Abuse Commission - AADAC 4 Kids: Gambling Facts
www.aadac4kids.com/thefacts/gamblingfacts
International Centre for Youth Gambling Problems and Research
www.youthgambling.org
Newscan, funded by the Responsible Gambling Council (Ontario Province in Canada)
www.responsiblegambling.org/newscan
North American Training Institute: Wanna Bet? Online Magazine
www.wannabet.org
Sources of Gambling Research information.
Queensland
Office of Economic and Statistical Research
www.oesr.qld.gov.au
Gambling Research centres in Australia
Gambling Research Unit School of Psychology, University of Sydney
www.psych.usyd.edu.au/gambling
National Association for Gambling Studies
www.nags.org.au
Australian Psychological Society Ltd
www.psychology.com.au
Victorian Casino and Gaming Authority
www.vcgr.vic.gov.au
Dept of Health and Human Services - Tasmania Gambling Consumer Protection Articles
www.dhhs.tas.gov.au/gambling/cons-protn
Australian Gaming Council
www.austgamingcouncil.org.au
Gambling Research Australia
www.gamblingresearch.org.au
Australian Casino Association
www.auscasinos.com
International Gambling Research Centres
European Association for the Study of Gambling
www.easg.org
Institute for the Study of Gambling & Commercial Gaming The University of Nevada Reno
www.unr.edu/gaming
National Council on Problem Gambling - USA
www.unr.edu/gaming
Canadian Centre on Substance Abuse
www.ccsa.ca
Responsible Gambling Council Ontario, Canada
www.responsiblegambling.org
eGambling - The Electronic Journal of Gambling Issues Centre for Addiction and Mental Health, Canada
www.camh.net/egambling
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Last reviewed 17 November 2009


