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The Office of Liquor and Gaming Regulation (OLGR) administers the Responsible Service of Alcohol (RSA), Responsible Management of Licensed Venues (RMLV) and Responsible Service of Gambling (RSG) approved training courses.

Current RSA, RSG and RMLV certificates

Trainers approved by OLGR issue certificates for successfully completing the RSA, RSG and RMLV courses.

The certificates have been developed in accordance with departmental standards and an example of these can be seen with this article.

Should you be presented with a certificate that you believe may not be in the approved format, please contact OLGR on 13 QGOV (13 74 68).

Current list of approved trainers

Download the list of approved trainers here —RSA, RMLV and RSG approved trainers list.

Fact sheets

Mandatory RSG training (PDF 405 K)

Mandatory RSA training (PDF 320 K)

Mandatory RMLV training (PDF 665 K)

Application to recognise RSG national accreditation

The application to recognise RSG national accreditation (Form 80) can no longer be lodged. Those who did not receive an approval from OLGR to recognise their national RSG training may be required to complete the RSG training by 1 July 2011. Please refer to the ‘Mandatory RSG training’ fact sheet (above) for further information.

Licensee’s training register

All licensees are required to keep a register containing information about current training course certificates held by staff. The register must be made available for inspection by an inspector at the premises.

Example of Licensee’s training register (PDF 55 K)

Australian Hospitality Review Panel (AHRP) certification update

From 1 July 2010, senior trainers employed or engaged by an OLGR approved trainer are no longer required to obtain or maintain Australian Hospitality Review Panel (AHRP) certification.

Senior trainers must continue to maintain currency of all other qualifications as required in the RSA, RMLV and RSG 'guidelines for approved trainers'.