Minimum computer requirements
These tips are provided to help you use the online application form and help tutorials. We recommend that you consult your IT administrator before changing any browser or network settings.
Operating system
Windows XP, Windows Vista or Windows 7.
Minimum hardware
Pentium 4 2.6GHz (or equivalent) and 512MB RAM.
Browser version
The application, registration and claim forms work best with Internet Explorer version 7. If you are experiencing issues, check your browser version. You can find your browser version by selecting the about Internet Explorer link in the help menu.
You can also use Internet Explorer version 8 or 9; however, you will need to make sure that your compatability settings are correct. The below simulations will show you how to enable the Internet Explorer 8 or 9 compatability view setting (n.b. the examples demonstrate the OSR website, however the process is the same).
Enabling IE8 compatability mode
Enabling IE9 compatability mode
To download Internet Explorer 7, 8 or 9 click here
Adobe Reader
Adobe Reader version 9 or higher is required. Other PDF readers are not supported. If the forms do not load, you should ensure that Acrobat JavaScript is enabled, and that Adobe Reader is set to display PDFs in a web browser.
To download Adobe Reader click here.
Popups
Application forms use popup boxes for certain aspects of its operation. If your browser blocks these popups, the application form may not operate correctly. When allowing popups for this application form, please note that third-party popup blockers (such as the Google® toolbar) operate independently of the browser popup blocker.
Cookies
Changing settings to allow cookies is done through the privacy tab in internet options (tools menu). Make sure you only allow cookies for this website (registration, application and claim forms). We recommend that you discuss any effects on security with your IT administrator.
Trusted sites
Note that if you have entered www.olgr.qld.gov.au/grants into your trusted site settings (security tab in internet options), you may still need to click yes to any trusted-site popup messages that appear when using this website.
General browser maintenance
Temporary internet files building up over time can cause your internet sessions to run slowly. Deleting these files regularly may help restore performance.
Network issues
If the browser and operating system you are using appear compatible with our minimum requirements but you are having further issues, it is possible the errors are due to specific terminal settings or network security settings. These issues can only be resolved by one of your network administrators.
If these issues can’t be resolved, please have the network administrator email cbf@treasury.qld.gov.au with the following:
outline of the issue being experienced
details of your operating system
type of browser used
browser settings
firewall software details
screenshots (including screenshots of browser settings, error messages, and proxy server information if applicable)
contact details.
Last reviewed 24 November 2011