Making a complaint
As a member of the public you have the right to complain to the Office of Liquor and Gaming Regulation if you are being disturbed by a licensed business, believe you have been ill-treated as a patron or believe your local venue is not demonstrating their commitment to responsible gambling.
Liquor complaints
The most common grounds for complaint are:
- trading practices (eg. refusal of service, loud music)
- patron behaviour (eg. shouting while waiting for taxis, brawling, vandalism and loud vehicle noises).
A complaint to the Office of Liquor and Gaming Regulation must:
- be in writing (includes email)
- detail your concerns and
- include the dates and times of any incidents.
If you are not prepared to lodge a written complaint or wish to remain anonymous there is no guarantee your complaint will be investigated. All written complaints will be acknowledged and followed up.
Address complaints in writing to:
Office of Liquor and Gaming Regulation
Locked Bag 180
CITY EAST QLD 4002
or
email: liquor-compliance-enquiries@treasury.qld.gov.au
All written complaints received by the Office of Liquor and Gaming Regulation will be treated confidentially unless otherwise requested.
If you wish to discuss your complaint, telephone 13 QGOV (13 74 68).
Responsible gambling complaints
In the first instance you should ask to speak to the venue manager and/or the customer liaison officer to discuss your concerns. If you don't feel that the issue has been resolved to your satisfaction you have more options. Click here for details.
Last reviewed 4 August 2011