Improving client service
The Office of Liquor and Gaming Regulation (OLGR) is committed to optimising the level of service provided to its clients and is currently working on a number of initiatives to enhance the quality of that service is provided.
A central element of OLGR’s commitment has been the adoption of a ‘Client Service Charter’ (PDF 515 K). The objective of the charter is to ensure clients are aware of the service standards we aim to achieve. The charter also makes it known that feedback is welcomed from clients. Feedback is a valuable tool for us to identify what we do well and what we can do better, enabling us to implement necessary improvement processes.
A dedicated feedback email address has been created and is included in the charter. This is supported by a feedback management process that will ensure client feedback is appropriately addressed.
It is intended a review of the charter will be undertaken six months after implementation. Accordingly client feedback in relation to the charter itself is also welcomed.
Extended hours applications - moratorium
On 16 September 2009, Premier Anna Bligh announced a moratorium on all applications for extended hours between 12am and 5am.
The moratorium is to take effect immediately and will be in place for 12 months pending the outcomes of the Law Justice and Safety Committee inquiry into alcohol related violence.
The 12 month freeze applies to all existing extended hours applications currently before OLGR.
For more information please refer to the following link...
To read the Premier's and Minister's media statement, click here.
New club gaming machine reallocation scheme
On 8 October 2009, Parliament approved legislation providing for the reallocation of gaming machine entitlements within the State-wide cap on club-operated gaming machines. One entitlement represents the club’s ability to operate one gaming machine.
For further information on the scheme, click here.
GO Vodka tube ban
Minister responsible for liquor and gaming, Peter Lawlor MP, has banned "GO Vodka" tubes under the Ministerial banning power of undesirable products.
The product, which contains liquor in a flexible tube branded "GO Vodka", is now prohibited for sale in Queensland.
Licensees or approved managers found selling the banned item could face fines of $10 000. Other people with the "GO Vodka" tube can face fines of $2500.
To read the Minister's media statement, click here.
Community groups can now apply for funding on-line!
The Community Benefit Funds Unit has released a new grants management system which will save applicants considerable time and money. This e-business solution will allow applicants to submit a grant application on-line and if approved for funding manage all aspects of the grant electronically.
The new grants system can be accessed here.
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